Mary Thor is a compassionate hands-on leader who excels at building and inspiring dynamic teams. With over 20 years of experience in highly regulated industries, including healthcare and public utilities, she is an experienced and results-driven professional in customer billing and payment, healthcare enrollment, and call center operations.
Mary provides strategic direction, sets goals, and aligns work processes to achieve organizational objectives. As Cash Products and Services Manager at Xcel Energy, she leads a team overseeing a $15.2 billion portfolio for customer receivables and managing an $18.1 million portfolio for bill print operations. She drives customer-focused initiatives that enhance satisfaction and streamline processes. Her strong organizational values, effective communication skills, and excellent troubleshooting capabilities complement her expertise in customer engagement, regulatory compliance, and leadership development.
Mary is passionate about placing the customer at the center of success strategies. She holds a Master’s in Strategic Leadership and a Bachelor’s in Organizational Leadership from Bethel University.
Scott Henderson, Mary Thor, Jeff Reese