How Deluxe leverages fun to enhance its security posture

For businesses that manage sensitive data, whether medical, financial or otherwise, the necessity for robust cybersecurity cannot be overstated. Here are some ways the Deluxe Information Security team works to keep the business safe, secure, educated and engaged—while having a little fun along the way.

Keys to effective cybersecurity training

Enhancing your organization's security posture requires a multifaceted approach, combining engaging training, positive reinforcement, practical tips, awareness of emerging threats and advanced security practices. But for implementation to be effective, security measures must integrate seamlessly into employees’ lives.

The idea is not to create a burden, but to build it in as normal practices. Part of good security training is making it seamless and integrated so that positive practices become ingrained in day-to-day activities and tasks.

Here are a few ways Deluxe maintains its own robust security posture through trainings:

1. Marketing-centric approach

Strengthening your organization’s “human firewall” requires more than traditional training methods, which are often seen as dull (and thus, ineffective). For cybersecurity training to be impactful, focus on fun, engaging tactics. For example, developing a fun campaign for Cybersecurity Awareness Month to make training more resounding.

2. Gamification

The Information Security team also deploys monthly phishing simulations based on current news to help employees relate real-world scenarios to cybersecurity, improving their detection skills.

Recent news articles and topics help to trigger people's memory, and this connection to real-world events encourages good practice in detecting phishing emails. By keeping the training dynamic and relatable, employees are more likely to engage and retain crucial information.

3. No “gotcha” moments

Encouraging proactive participation in security practices through positive reinforcement is far more effective than punitive measures.

Punishment is not a preferred way to incentivize team. Instead, use rewards, such as a ‘wall of fame’ that highlights departments that excel in spotting and reporting phishing.

This approach fosters a culture of enthusiasm and accountability around cybersecurity. Recognizing and rewarding good security practices encourages ongoing engagement and commitment.

4. Consistent communication

Effective, ongoing communication is key to keeping security messages fresh and engaging. The Deluxe team utilizes various methods of communicating, including emails, chats, and in-person sessions. Don't be afraid to branch out into more creative formats to deliver security messages, too. Tailoring the delivery to resonate with different audiences within the organization ensures that everyone can relate and stay engaged.

5. Awareness of emerging threats

Staying aware of recent cybersecurity trends is another good defense. A recent example of these trends is the increasing use of generative AI to bypass security measures and create convincing phishing attacks. Employees should be vigilant about external emails, carefully checking sender details and being cautious with unexpected requests or links. Regular updates on emerging threats help maintain an elevated level of awareness and preparedness.

6. Encourage good security habits at work and home

Simple yet effective security practices are essential for protecting both personal and corporate accounts. Here are some key tips:

• Use a password management tool. Avoid password reuse by using password management tools like LastPass or 1Password.
• Longer is better. Create strong, unique passwords for each site, with passwords being 16 or more characters long. If you struggle with this, consider adding the site name the password applies to into the password itself.
• Enable Multi-Factor Authentication (MFA). MFA is crucial for securing accounts, providing an extra layer of protection.
• Complete phone updates as soon as possible. Software updates generally involve increased security measures or security fixes, so keep devices updated to safeguard against vulnerabilities.
• Be smart when using public Wi-Fi. Use VPNs on public Wi-Fi to ensure secure communications. Only visit websites that begin with “https,” and turn off sharing settings for files, devices and public folders.

These practices are fundamental and can significantly reduce the risk of security breaches.

Key takeaways

Organizations can strengthen their “human firewall” through fun, interactive activities that encourage healthy security practices through positive reinforcement. This high-engagement strategy promotes better retention rates, and positions cybersecurity as a habit rather than a chore.

By integrating these strategies, organizations can create a comprehensive and engaging cybersecurity program. This not only enhances the overall security posture but also fosters a culture of initiative-taking security awareness throughout the organization. As the cybersecurity landscape continues to evolve, staying ahead with innovative and effective practices will be key to safeguarding your organization's assets, data and privacy.