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Bank Operations

Move Money Faster In Your Bank Back Office

Transform your financial institution’s back-office operations with automated technologies that eliminate bottlenecks while driving efficiencies, lowering costs, and boosting profitability.

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Streamline Your Banks’ Back-Office Processing With Powerful Automation

Greater transaction volumes. New payment types. Faster turnarounds. Fewer resources. Demands on the back office continue to increase. If your bank still relies on legacy systems or manual processes, it’s time to modernize your back-office systems.

 

 

Item Processing and Case Management Systems from Deluxe (also known as TRIPS®) set the standard for automation, efficiency, and control. For over 30 years, Deluxe has helped banks save time, lower costs, improve security compliance, and help reduce risk.

 

These powerful back-office services leverage sophisticated logic and a completely digital workflow to reduce touch-points, research and time required to resolve routine activities. Guided workflows and greater automation help you reduce processing costs, maximize service-level revenue and avoid the errors, delays and issues that result in financial losses.

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Fast, Agile Bank Back-Office Operations Drive Profitability and Scalability

Support all payment types

Resolve all your returns, exceptions and disputed transactions with a single platform. Item Processing and Case Management solutions support ACH, cards, checks and faster payments like RTP, Venmo and Zelle.


Unleash powerful automation

Experience unprecedented efficiency when you integrate the sophisticated logic in Item Processing and Case Management applications with your core systems, data sources, clearing houses, card networks and bank partners.


Balance staff workloads

Easily manage your workload and optimize each team member’s skills and experience. Quickly forecast completion times, distribute work and set priorities for escalations, notifications, deadlines and more.


 

Enjoy plug and play simplicity

Create your ideal work environment, without extensive IT involvement or lengthy development timelines. Simply start with Deluxe’s proven processes, which are easily customizable to meet your specific needs.


facts

Deluxe Knows How to Deliver Bank Back-Office Services
30+ years

of experience helping banks save time, lower costs and improve compliance.
500+ platforms

installed in over 500 sites, 37 states and 3 countries.
85%

average match rate for all items.

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Experience Improved Productivity and Service 

  • Completely digital experience

    Eliminate paper and manual workflows in your back-office environment. 

  • Traditional and real-time payments

    Handle item processing or case management related to checks, ACH, credit/debit cards and faster payment types.

  • Seamless flow of data

    Configure applications to update various bank systems and databases with current, accurate information.

  • Integrated communications

    Increase efficiency with built-in templates for customer and bank notifications related to each type of item or case. 

  • Guided decisioning

    Simplify processing with all necessary information, digital documents and recommended next steps in one place. 

  • Intuitive workflow

    Simplify case management, item decisioning and compliance. From a single interface, staff can access all the documents, details and step-by-step actions required—including rules you define. 

  • Custom knowledgebase

    Put an end to memorizing rules and searching multiple systems for answers. Track legal requirements, Reg E and Reg Z rules, guidelines from the Federal Reserve and more, all within the application. 

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Let’s Modernize Your Back-Office Systems

SOLUTIONS

Take Your Back-Office Processing Further

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Lockbox

Streamline receivables processing with reliable, secure and scalable services through Deluxe’s nationwide lockbox network. 

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Remote Deposit

Boost your bank’s revenue and customer satisfaction with best-of-breed remote check deposit software and hardware. 

RESOURCES

More You Should Know About Bank Back-Office Services

VIEW MORE ON THE DELUXE BLOG

FAQs

Get Answers About Bank Back-Office Services

 

What is back office in banking?

The “back office” is essentially the operations department of a bank. Back-office services related to item processing and case management include (but are not limited to) opening and processing cases or items, printing or sending customer communications and validating balancing systems. The back office does the work in a financial center and not in the branch. 

Is the Deluxe Item Processing and Case Management suite the same as TRIPS?

Yes, these back-office services were recently rebranded from TRIPS to the Deluxe Item Processing and Case Management System. Banks have trusted Deluxe’s Incoming and Exceptions solutions modules for more than 30 years. 

Does the solution handle all payment types?

Deluxe’s Item Processing and Case Management System supports back-office activity associated with ACH, cards, checks and faster payments like RTP, Venmo and Zelle. 

What are the products included in the Item Processing and Case Management System?

There are five major products within Item Processing and Case Management: 

  • Incoming 

  • Exceptions 

  • Adjustments 

  • Dispute 

  • Legal 

Banks can leverage this flexible suite of back-office services as individual modules, or to deliver end-to-end automation and productivity.